Essay on interpersonal skills

Conflict triggers strong emotions and can lead to hurt feelings, disappointment, and discomfort. Firstly, it is important to clarify the feelings regarding the issue. To achieve this, an individual must learn to frame the problem in a manner that separates the problem from the person involved. This will ensure that focus is on the problem and not the person; hence, avoiding evoking emotions such as self defense.

It is important for an individual to own a problem when stating it in order to reduce blame. During conflict resolution, parties express their feeling about the matter at hand. This is where self-awareness comes in for each party needs to understand the pattern of their emotions. In this case, emotions are either, inappropriate or appropriate rather than negative or positive.

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It is not possible to ignore a co-worker. Anger is often associated as a negative emotion, for example. Therefore, in some cases, it may be necessary to let go of attachments to unimportant issues in order to reach agreement. Listening is the most fundamental component of interpersonal communication skills.

Active listening is an interpersonal communication skill that ensures fully concentrating on what is being said by the speaker.

It involves listening with all senses. Through listening, effective communication is cultivated; hence, it becomes easier to solve the problem. For starters, with good communication it is easier to formulate and define the problem. If the conflicting parties do not communicate well when formulating the problem, there might arise issues of narrow mindness and poor motivation.

For the problem to be fixed, it is imperative for the parties to come up with a common definition of the problem and possible solutions. People face conflicts in all area of their lives. Some have the interpersonal skills to resolve the conflict and strengthen the relationship. Some mishandle the situation and heat up the conflict. It is important to obtain the necessary interpersonal communication skills in order to perceive and resolve conflicts healthily. Identifying these experiences assists in pinpointing interpersonal goals helps decide to become a better listener, or practice expressing true feelings more clearly.

Taking a speech courses may be an idea worth considering. Writing helps to learn how to express oneself clearly and practice good judgment in written communications. See other collage essay samples. Interpersonal skills refer to the various tactics employed by humans during interaction that ensures they are able to implore others into doing what they want.

These tactics may vary from leadership to active listening. Individuals who possess these skills are able to identify a conflict before it manifests itself and take preventive measures against it. The various models employed by these individuals to evade or arbitrate an existing conflict enable them to carry out a conflict resolution process, with or without their knowledge Naidoo, Conflict resolution refers to the various mechanisms employed by individuals to ensure an existing conflict is annulled peacefully.

The peaceful settling of the dispute or conflict amongst two parties employs various processes of conflict resolution such as avoidance and compromising.

What is interpersonal communication

It is important to familiarize ourselves with the principles of interpersonal skills, in order to understand the importance of interpersonal skills in conflict resolution. There are four main principles of interpersonal skills that are crucial in understanding the process of conflict resolution. The first principle of interpersonal skills denotes that it is futile to try not to communicate with each other. It argues that the lack of communication already sends out certain information hence making it impossible to not communicate with each other.


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The first principle discredits the common belief by most people that communication occurs only through the word of mouth. The principle holds out that other factors such as tonal variation, facial expression and our posture sends out clear signals without even us uttering a single word. These factors dictate our behavior towards our perceived threats and hence send out clear signals since we are not judged by our intent but we are judged from our behavior.

The second principle of interpersonal skills posits that communication is irreversible because one a certain signal has been sent out it is impossible to retrieve it. The aforementioned principle holds that the effect of this signal will always exist among the parties since it was released out there and received by the target.

Importance of Interpersonal Skills - Interpersonal Communication Skills - Communication Skills

For instance, a harmless threat made to a victim can alter the verdict of a law suit since the suspected assailant made that threat innocently. The third principle describes interpersonal skills as contextual since they cannot be practiced when an individual is in isolation. Interpersonal skills bring into the fold other factors such as the environmental, cultural, relational, psychological and situational factors in the process of communication. Environmental factors mainly focus on the physical conditions of the place where the communication process is taking place.

Conditions such as temperature of the place, time of the day and location are entailed in this factor that affects communication. Situational factors focuses mainly at the location where the process of communication is taking place. It focuses on the location since communication taking place at different locations are very different from conversations taking place in the same location. For instance, conversations taking place at a bus stop are very different from conversations taking place in a classroom.

The fourth principle argues that the process of interpersonal communication is complex since it involves more than one variable Capozzol, These variables emanate from perceptions that the sender and the receiver of the information have about themselves and about each other. These perceptions make communication difficult since the perception formed about oneself and the other party creates bias. The bias might distort the information leading to a conflict that did not even exist.

The various conflict resolution models apply the various principles of interpersonal skills to ensure a conflict is solved amicably. These models of conflict resolution comprises of avoiding, accommodating and compromising. Avoiding is a method of conflict resolution that is used by individuals who have no or low concern about themselves or the other party involved in a conflict.

These individuals fear from engaging with the other party to resolve the dispute because of fear they might be on the losing end. The strategy works as a bandage to the wound since the same conflict is likely to emanate when these parties are at loggerheads with each other.

The Importance of Effective Interpersonal Communication in Organizations

Methods such as dropping hints and joking about particular troubling issues also fall under this category since they aim at resolving the conflict with hearing either side of the conflict. The methods may work or backfire in some instances since it may enable some people to cope as well as escalate the problem. Accommodating is mainly used by people who more willing to relinquish their power to other than individuals seeking to exhibit their power. Accommodating is also used when individuals involved have time restraints than when they do not have time restraints. The time restraints force one party to concede defeat on behalf of the other party in order to resolve a conflict.

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Accommodating is regarded as one of the best models of conflict resolution since it requires a lot of humility to concede defeat especially if you were aggrieved. Compromising model of conflict resolution is almost similar to accommodating model but this model requires both parties to relinquish some of their demands in order to arrive at an amicable solution. Compromising is mostly used where other model s of conflict resolution have failed. It is best applied when there are time limitations and prolonged conflict damages the relationships of the conflicting parties.

From the above context, it is quite clear that interpersonal skills are important in conflict resolution process because resolving a conflict requires both parties to be ready to fore go some of their demands. Effective interpersonal communications are dependant on many factors, including the willingness of people to share information and talk about their fears, wants and desires, and the skills people have or do not have when it comes to relaying information to others.

Interpersonal communications can be defined many ways, but most effectively it involves the interactions and communications that occur between people that work, live or associate with each other Trenholm, These people typically include the communications one has with people they are familiar with or know well, or may see on a daily basis Trenholm, Effective communications occur first and most importantly when one person, the person that receives communication from another, listens actively Trenhom, I feel it is critical that people listen carefully to others when they are trying to communicate.

I also feel one of the greatest reasons misunderstandings occur when people communicate is that one person is already trying to talk back or formulating their ideas in their head while someone is trying to communicate with them. This results in ineffective communication because the person speaking does not get a chance to really say what they want to say. Even if they do finish speaking, the person they spoke too probably won't understand or internalize their communication because they were not actively listening.

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Active listening means having to put aside one's own thoughts and feelings about a topic for a moment to allow another person to express themselves wholly. After this, the person that wants to speak next should take a moment to paraphrase what the other person has said, so the other person is confident they understand the point of their communication.

If this is the case, only then can the listener begin communicating with the other person in a way that is beneficial for both parties.